Return & Refund Policy
Our Returns & Refund Guidelines
Return & Refund Policy
Simple, Clear & Customer-Friendly
At Rudrakshadham, we carefully check and pack every order before dispatch. We want you to receive your Rudraksha and spiritual products safely and in good condition.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us and our team will assist you.
1. Return Eligibility
You may request a return or replacement within 7 days of delivery if:
You received a damaged Rudraksha or product.
You received a defective product.
You received a different product from what you ordered.
Your order is incomplete or an item is missing.
The product received is significantly different from the product ordered.
The product should be returned in its original condition with the original packaging and any accessories, certificates, or other items supplied with the order.
2. Conditions for Return
To be eligible for a return:
The product should be unused.
The product should not have been intentionally damaged or modified.
Original packaging should be available wherever applicable.
Any certificate or authenticity documentation supplied with the product should be returned.
The return request must be raised within the applicable return period.
Products that have been worn, used, altered, damaged, or intentionally modified after delivery may not be accepted for return.
3. Rudraksha & Mala Products
Rudraksha are natural products and may have natural variations in:
Shape
Size
Colour
Surface texture
Mukhi appearance
Natural lines and markings
Such natural variations are not considered defects and may differ slightly from photographs shown on the website.
Similarly, Rudraksha malas, bracelets, and other spiritual products may have minor natural variations due to the natural materials used.
4. Damaged Product Received
If your order arrives damaged, please contact us as soon as possible after delivery.
We recommend taking clear photographs or a video of:
The outer package.
Shipping label.
Packaging.
The damaged product.
This information may be required to verify the issue and process your request.
After verification, Rudrakshadham may provide a replacement or refund, depending on the situation and product availability.
5. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement with the correct product.
If the correct product is unavailable, an eligible refund may be provided.
6. Missing Product
If any item is missing from your order, please contact us within 48 hours of delivery with your order details and photographs/videos of the received package.
Our team will verify the shipment and assist you accordingly.
7. Products Not Eligible for Return
Returns may not be accepted in the following situations:
The product has been used or worn.
The product has been intentionally damaged.
The product has been modified or altered.
The product is returned without required original packaging.
The return request is made after the applicable return period.
The issue is caused by improper handling or care after delivery.
Natural variations in Rudraksha are treated as defects even though they are part of the natural product.
8. How to Request a Return
To request a return or replacement, contact us using the contact details provided below.
Please provide:
Order number.
Customer name.
Registered mobile number.
Product name.
Reason for return.
Clear photographs of the product.
Clear photographs of the packaging.
Video, if required by our team.
Our team will review your request and provide further instructions.
Please do not send the product back without receiving return instructions from Rudrakshadham.
9. Return Shipping
If the return is approved because you received a damaged, defective, or incorrect product, Rudrakshadham may arrange or cover the applicable return shipping, subject to verification.
For other situations, return shipping charges may be applicable.
The return instructions will be provided by our team after your request has been reviewed.
10. Replacement
Where applicable, we may provide a replacement for a damaged, defective, incorrect, or missing product.
Replacement is subject to product availability.
If the same product is unavailable, we may provide an alternative solution or eligible refund.
11. Refund Policy
Once an approved return is received and inspected, we will process the eligible refund.
Refunds will generally be made through the original payment method or another suitable method communicated by our team.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Please allow approximately 5–7 business days after the refund has been processed for the amount to reflect in your account.
12. Shipping Charges
Original shipping charges may not be refundable in cases where the return is requested for reasons other than a damaged, defective, or incorrect product.
If the issue is caused by an error from our side, the applicable shipping amount may be refunded or otherwise adjusted as determined by our team.
13. Order Cancellation
If you want to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may be possible only if the order has not already been processed, packed, or shipped.
Once an order has been shipped, cancellation may not be possible and the applicable return policy will apply.
14. Incorrect Address or Delivery Information
Customers are responsible for providing correct delivery information while placing an order.
If an order is returned because of:
Incorrect address.
Incomplete address.
Incorrect phone number.
Recipient unavailable.
Multiple unsuccessful delivery attempts.
Additional shipping charges may apply if the order needs to be shipped again.
15. Return Inspection
All returned products may be inspected before a replacement or refund is approved.
If the product is found to have been used, damaged, modified, or improperly handled after delivery, the return or refund request may be rejected.
16. Important Note About Rudraksha
Rudraksha are natural seeds and every Rudraksha can have its own natural appearance.
Minor differences in size, shape, colour, texture, natural lines, and surface marks are normal.
These natural characteristics should not automatically be considered defects.
17. Refund Processing
Once the returned product has been received and successfully inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be initiated through the applicable payment method.
Depending on your payment provider or bank, the refunded amount may take additional time to appear in your account.
If you do not receive your refund within the expected time, please contact us.
18. Failed Delivery / Returned Orders
If an order is returned to us because of an incorrect or incomplete address, recipient unavailability, refusal to accept the package, or repeated failed delivery attempts, we may contact you to arrange another delivery.
Additional delivery charges may apply for re-shipping the order.
If the customer chooses not to have the order re-shipped, any eligible refund may be processed after applicable shipping or return costs are considered.
19. Order Verification
For certain orders, Rudrakshadham may contact the customer to verify the order details before dispatch.
Orders may be delayed or cancelled if the provided contact or delivery information cannot be verified.
If an order is cancelled before dispatch, any eligible prepaid amount will be refunded according to the applicable refund process.
20. Customer Support
For any questions regarding returns, refunds, replacements, cancellations, or order-related issues, please contact us.
Rudrakshadham
Mobile / WhatsApp: +91 97124 60275
Email: rudrakshadham@gmail.com
Address:
RUDRAKSHA DHAM
Dharampur-Vankal Road,
Near Vankal Bus Stand,
Dulsad – 396055
District Valsad Gujarat, India.
Our team will be happy to assist you with your request.
21. Policy Updates
Rudrakshadham may update this Return & Refund Policy from time to time to reflect changes in our products, services, or business practices.
Any updated policy will be published on this page.
Last Updated: August 1, 2026
Contact Information
Rudrakshadham
Dharampur-Vankal Road, Near Vankal Bus Stand, Dulsad-396055, District Valsad, Gujarat, India.
Phone / WhatsApp: +91 97124 60275
Email: rudrakshadham@gmail.com